Terms & Conditions

1. Order Acceptance & Modifications

• Your order constitutes a request to purchase Products/Services. We reserve the right to accept, reject, or adjust orders—for reasons including (but not limited to) stock shortages, discontinued printer models, pricing errors, or regional regulatory restrictions (e.g., voltage compatibility for international shipments). A binding contract is formed only when we issue a written order confirmation (via email for online orders, signed receipt for in-store purchases) that details item(s), quantities, total cost, delivery timelines, and service scopes.
• Post-confirmation modifications (e.g., upgrading printer model, adding accessories, changing delivery address) must be submitted within 1 business hour of receiving the order confirmation. We will confirm modification feasibility within 2 hours; changes may increase costs (e.g., for a higher-tier commercial printer) or extend delivery timelines (by 1–3 business days for custom configurations). Commercial-grade printer orders (over $3,000) or custom-installed systems cannot be modified once production/shipping is initiated (typically 2 business days after confirmation).

2. Product Specifications & Compliance

• All printers and accessories meet international standards (e.g., ISO/IEC 19752 for print quality, FCC/CE for electrical safety) and are clearly labeled with key specifications: print speed (pages per minute, PPM), resolution (dots per inch, DPI), connectivity options (Wi-Fi, USB, Ethernet), compatible operating systems (Windows, macOS, iOS/Android), and voltage requirements (110V/220V). Detailed datasheets, user manuals, and compatibility guides are available on our website; physical products may vary slightly in appearance (e.g., control panel layout) but will not deviate from stated performance or functionality.
• If a selected standard printer model is out of stock, we may substitute it with an equivalent or upgraded model (with matching or superior specs, such as faster print speed, larger paper capacity, or enhanced wireless connectivity). We will notify you of substitutions via email 3 business days before shipping; you may cancel the order for a full refund if the substitute does not meet your operational needs.

3. Delivery & Installation

• Standard Delivery: We ship to residential and business addresses via trusted carriers (FedEx, UPS). Delivery timelines vary by product: 3–5 business days for consumer-grade printers (under $1,000), 5–7 business days for office all-in-ones, and 7–10 business days for commercial-grade printers. Shipping costs are calculated at checkout (free for orders over $250). You must ensure the delivery location has adequate access (e.g., elevator for heavy commercial printers, nearby power outlets for on-site testing); delays due to inaccessible locations incur $40/day storage fees.
• Installation Services: Basic installation (unboxing, power setup, Wi-Fi pairing) is free for all printers. Advanced installation (network integration, multi-device connection, commercial workflow setup) costs $89–$249 (based on printer type) and includes 1-hour operator training. Our certified technicians complete installation within 1–2 business days of delivery; delays caused by incompatible IT systems (e.g., outdated operating systems) are resolved at no extra cost but may extend timelines by 1–2 days.
• Damage Claims: Inspect printers immediately upon delivery. If damaged (e.g., cracked casing, non-functional print heads, broken paper feeders), notify us with photos of the damage and original packaging within 48 hours. We will ship a replacement within 2 business days (free of charge) and arrange return of the damaged unit (we cover all return shipping costs).

4. Payment Terms

• We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, business checks (for orders over $1,000), and purchase orders (from pre-approved businesses with net-30 payment terms). Commercial-grade printer orders require a 25% non-refundable deposit at order confirmation; the remaining 75% is due 2 business days before delivery.
• All prices are listed in U.S. dollars and include applicable sales tax. Late payments (for deposit-based orders) incur a 1.2% monthly fee on the unpaid balance; failure to pay the final balance within 5 days of delivery notification will result in shipment hold and potential order cancellation (forfeiture of the deposit for commercial printers).

5. Warranties

• Printer Warranty: Consumer/office printers include a 1-year manufacturer’s warranty (covers parts and labor for defects, such as persistent paper jams from faulty rollers or ink leaks from defective cartridges). Commercial-grade printers include a 2-year warranty (additionally covering mechanical components like fusers and large-capacity feeders). This warranty does not cover damage from misuse (e.g., using non-genuine ink/toner, physical impact), normal wear (e.g., faded control panel buttons), or power surges (unless protected by a TypeCraft Prints-approved surge protector).
• Accessory Warranty: Ink/toner cartridges have a 6-month warranty (covers defects like leakage or failure to print); other accessories (cables, paper trays, print heads) have a 1-year warranty.
• Claim Process: To file a warranty claim, email support@typecraftprints.com with your order number, photos of the issue, and a description of use. We resolve claims within 3 business days—options include remote troubleshooting, on-site repair, or replacement (free for eligible claims).

6. Returns & Refunds

• Consumer/Office Printers: Unused, unopened consumer/office printers may be returned within 30 days of delivery for a full refund (minus original shipping costs). Opened printers qualify for a refund only if defective (verified by our technicians); a 15% restocking fee applies to non-defective opened returns.
• Commercial Printers: Commercial-grade printers are non-returnable unless defective (reported within 7 days of delivery). Defective units are replaced or repaired under warranty; refunds are issued only if replacement/repair is not feasible (processed within 10 business days).
• Accessories: Unopened ink/toner cartridges and accessories may be returned within 60 days for a full refund. Opened cartridges are non-returnable (due to hygiene and compatibility risks).

7. Limitation of Liability

• We are not liable for indirect damages, including lost productivity, data loss, or business interruption, arising from delayed delivery, installation issues, or printer defects (beyond the warranty-covered repairs/replacements). Our total liability for any claim shall not exceed the total amount paid for the affected Products/Services.
• We are not responsible for printer malfunctions caused by non-genuine accessories (e.g., third-party ink damaging print heads), improper maintenance (e.g., failure to clean rollers per the user manual), or unauthorized repairs (performed by non-TypeCraft Prints-certified technicians).

8. Governing Law & Disputes

• These Terms are governed by the laws of the State of Texas (our headquarters location). Disputes shall first be resolved through good-faith negotiation; if unresolved, disputes will proceed to binding arbitration in Houston, TX (per the rules of the American Arbitration Association) instead of litigation.